Return and refund conditions

11. Defects, Non-Conformities and Damage to Products

11.1) The shipped goods will be checked and delivered to the forwarder intact and without defects. The Seller cannot be held responsible in any way for any delays or damages attributable to the fault of the forwarder. If the buyer refuses the purchased products without any valid reason, the Seller will charge the Customer the costs of transport there and back.

11.2) The Buyer, or the recipient of the Order, is invited to check the condition of the package and the products at the time of delivery. In the event of anomalies in the package (damaged or open package, traces of liquid, etc.) and/or the products ordered (missing, defective or damaged products), the Buyer or the recipient of the Order must return the products to the Seller following the procedures described below.

11.3) Failure to comply with the correct procedure excludes any recourse against the carrier and/or the Seller, including the right to a refund of the Order and/or the return of the products ordered.

11.4) The Buyer, or the recipient of the Order, may, alternatively, contact the Seller at the email address info@greenvibes.store to find out how to return the damaged, non-compliant and/or defective product or products.

11.5) The procedure for returning damaged, non-compliant and/or defective products that will be indicated by the Seller must be followed by the Buyer. Otherwise, the Buyer will not be able to claim any refund or replacement of the products in question.

12. Return Conditions The return conditions are regulated as follows:

12.1) Right of Withdrawal Pursuant to and for the purposes of art. 52 et seq. of the Consumer Code (Legislative Decree 206/2005), the Buyer has the right to withdraw from the purchase contract within 14 (fourteen) working days from the date of receipt of the package containing the ordered goods, returning the goods received in their original packaging, without tampering with any guarantee seal or damaging the external packaging.

12.2) Product Integrity In accordance with art. 57 of the Consumer Code, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.

12.3) Exclusions from the Right of Withdrawal Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded in the following cases:

• Supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been opened after delivery (art. 59, letter e).
• Supply of goods that are liable to deteriorate or expire rapidly (art. 59, letter d). These goods include, in particular, food products, the characteristics and quality of which may also be altered as a result of inappropriate storage.

12.4) Refund Options The Buyer who exercises the right of withdrawal according to the methods provided may obtain, at his choice:

• Refund of the amount paid for the products returned to the central warehouse, by crediting the relevant amount to your credit card or by bank transfer.
• A credit of an amount equal to the price of the products returned to the central warehouse, usable exclusively on the Website.

12.5) Return Costs In accordance with art. 57, paragraph 1, of the Consumer Code, the return costs are the sole responsibility of the Buyer.

12.6) Parcels at the recipient's expense Parcels sent at the recipient's expense will not be accepted.

12.7) Refund Times The Seller will refund the Buyer the entire amount already paid for the product within 14 days of receiving the withdrawal form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until it has received the goods or until the Buyer has demonstrated that he has returned the goods, pursuant to art. 56, paragraph 3, of the Consumer Code.

12.8) Return Organization The Buyer and/or the recipient of the order must contact customer service to organize the return.

12.9) Return Conditions The products must be returned to the Seller in their substantial integrity, with the original packaging, accessories, instructions for use and any other element supplied with the product, in conditions such that they can be put back on sale.

12.10) Acceptance of Returned Goods The Seller will accept the returned goods reserving the right to verify that the products have been returned in their original condition and with the original packaging.

12.11) Refund Procedure The refund will be made by reversing the amount charged to the credit card or by bank transfer, using the bank details (IBAN code of the invoice holder) provided by the Buyer in the return form.

12.12) Product Exchange To exchange products purchased online, you must send an email to info@greenvibes.store indicating the order number. The exchange can only be made with products of equal or higher value than the returned products. A partial refund of the amount spent can only be obtained by sending the product back to the headquarters.

12.13) Return Terms Returns of products will not be accepted beyond the legal deadline established for withdrawal and contractual cancellation.

12.14) Refund of Amounts Paid The Consumer who exercises the right of withdrawal in accordance with the provisions will be refunded the amounts already paid within 14 days and, in any case, no later than 30 days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Consumer, pursuant to art. 56, paragraph 1, of the Consumer Code.