To ensure the security of payments, we rely on the platforms of the main credit card circuits (Visa, Mastercard, Maestro or American Express) and PayPal, which have been voted as the safest and most efficient in circulation.

You can also choose the cash on delivery payment method. By choosing this method, you can conveniently pay in cash upon delivery to the courier, with an additional fixed cost of 3 Euros. With this delivery method, shipping times may be slightly longer.

NB If you choose the cash on delivery option you may receive an email or a call to verify and confirm the order.

How does product returns work on Green Vibes?

We know that sometimes a product may not be what you expected, and we want to make the return process as easy as possible for you.

What are the conditions for making a return?

You can return a product within 14 days of the delivery date. It is important that the product is in the same condition in which you received it: the packaging must be intact, undamaged and without signs of tampering. This means that the warranty seal must still be intact.

Why don't we accept returns of some products if the seal has been removed?

For hygiene and safety reasons, we cannot accept returns of products such as vibrators, wands, intimate dilators, cosmetics and similar if the warranty seal has been opened or removed. This ensures that all our customers receive new and unused products.

How can I make a return?

For assistance with returns please follow this process:

Contact Us: Let us know you would like to make a return by emailing us at info@greenvibes.store or calling us.
Prepare the package: Pack the product carefully, ensuring that the original packaging is intact and the seal is still present.
Ship the product: Send the package to our warehouse using a traceable shipping service.
Wait for verification: Once received, we will check that everything is in order and that the original box is intact.
Get your refund: If the product meets the return conditions, we will proceed with the refund according to the established methods.

How long does it take for the refund?

After we have verified the product, we will process your refund within 7 business days. The time it takes for the refund to appear in your account may vary depending on the payment method used.

All our products have a 2 year warranty.

For support on defective products follow this process:

Contact us: Send us an email to info@greenvibes.store or call us within 14 days of receiving the product, explaining in detail the defect or problem encountered. If possible, attach photos or videos that clearly show the anomaly.

Wait for our instructions: Our customer support team will guide you through the next steps and provide you with all the necessary information.

Prepare the product for shipping: If requested, package the product securely, preferably using the original packaging.

Ship the product: Our courier will collect the defective product at the place and on the day of your choice, you will not have to put any label on the package.

Product Verification: Once received, we will check the product to confirm the defect or non-conformity.

Get a replacement or refund: If everything is in order, we will send you a replacement product or proceed with a refund, depending on your preferences and the conditions provided.

How long will it take to receive the replacement or refund?

After checking the product, we will process the replacement or refund within 7 business days. The time it takes to receive the replacement product will depend on the shipping time.

What if the product I want to replace is no longer available?

If the product is no longer available, we will offer you the option to choose a similar item or receive a full refund.

Do I have to pay anything to replace a defective product?

Absolutely not! If the product is defective or non-compliant, we will cover all costs associated with the replacement, including shipping.

What happens if the defect appears after 14 days?

Most of our products are covered by a manufacturer warranty. Please contact us anyway and we will do our best to help you resolve the issue.

Delivery is guaranteed in 4 working days with express courier throughout Italy, including the islands. The order is processed the same day if completed by 1:00 pm. Orders placed on Friday after 1:00 pm and on weekends will be processed on Monday.
When we ship your order, we will send you a confirmation email with the tracking number associated with your shipment. With that you will be able to track your package!

Shipping is free for orders over 60 euros, otherwise the price indicated at the time of purchase applies.
Shipments to countries within the European Union and outside Europe are *guaranteed* in 4-9 working days with standard courier. Prices vary depending on the destination.
The products you choose will be shipped to the address you indicated during the order.

When we send your order, we will send you a confirmation email with the tracking number associated with your shipment. Through that you will be able to track your package!

All our shipments to Italy are made with GLS Flex delivery.
Once your order has been shipped, you will receive an email from GLS, through which you can:

Select a GLS collection point:

Have your shipment delivered to a GLS Location or Parcel Shop within the jurisdiction of the Location that reaches the original destination address.

Change delivery date:

Choose a new delivery date to be made within 3 working days of the original delivery date. If the courier is unable to deliver the package to you on the first delivery because you were not at home, you will have the following 2 working days to choose a new date for the return of the shipment. The new date must be between the day of the failed delivery and the following 10 working days .

Enter a new delivery address:

Please indicate an alternative delivery address to the one you originally entered. The location and street must fall within the managed area of ​​the original destination location.

Indicate a safe place for delivery:

Have the shipment delivered to a safe place (garden, garage, balcony) at the same delivery address.

You can view our general conditions of sale here. You will find all the detailed information on our shipping policies, payment and more.