Terms and conditions of consulting services
1. DEFINITIONS
1.1. The terms and expressions with initial capital letters used herein shall have the meaning indicated below for each of them, it being understood that the terms defined in the singular shall have the same meaning in the plural and vice versa:
“ Partner Agreement ” means the agreement entered into between the Partners (as defined below) and GV (as defined below) for the purpose of providing the Services through the use of the Platform.
“ Service Costs ” means the fee owed by the User to the Partner for the use of the Services, paid via the Platform.
“ GV ” indicates GREEN VIBES SRL, a company incorporated under Italian law, with registered office in Milan, Foro Buonaparte, no. 59, registered in the Milan company register under number, tax code and VAT number 11848150964, REA Mi-2627549.
“ Privacy Policy ” means the information on the processing of personal data available on the Website ( https://www.iubenda.com/privacy-policy/86037397 ).
“ Partner ”: indicates psychologists and/or psychotherapists, physiotherapists, midwives, gynecologists and in general all operators in the medical and/or healthcare field regularly registered in the respective professional registers who, through the Platform, provide the Services booked by Users by virtue of signing the Partner Contract.
“ Platform ” means the software platform including the website www.greenvibes. store (“ Website ”) and the domains owned by GV as well as the applications for fixed and mobile devices for the use of the Websites.
“ Services ”: indicates the medical-health professional services sold and managed through the Platform, provided by the Partners based on the bookings made by the Users.
“ Service ” means the Service booking service made available by GV via the Platform.
“ User ” means the natural person (in his/her capacity as a consumer pursuant to and for the purposes of Legislative Decree 206/2005) who uses the Platform to benefit from the Service.
2. INTRODUCTION
2.1. These Terms and Conditions govern the methods of use of the Booking Service and use of the Services offered through our platform.
2.2. Users are invited to read these Terms and Conditions carefully before making a reservation and completing the payment via the Website.
2.3.These Terms and Conditions can be consulted via any device by accessing the Website.
2.4. Access to the Service and use of the Services are permitted exclusively to Users who have viewed and accepted these Terms and Conditions , the Privacy Policy , and have given their consent to the processing of personal data.
3. THE SERVICE
3.1. GV provides the User with an online service through the Platform that allows the selection and booking of the Services provided by the Partners through the Website and that facilitates direct communication between the User and the Partner. Users can choose their preferred Professional and book the desired Service, which can be provided remotely or in person, depending on the options offered by the Partner.
3.2. The Services provided remotely will be performed via call/video call platforms chosen by the Partner in agreement with the User. In the case of Services provided in person, the place of performance will be at the address indicated in the Partner's personal profile on the Website and in the booking confirmation email. The User is required to ensure that they can reach the place of the Service before proceeding with the booking. In both cases, it will be the User's and the Partner's responsibility to ensure that the Services are performed in a manner that ensures privacy. The information and contents of the sessions will remain confidential and will be treated in compliance with current legislation, applicable professional laws and the Partner's code of ethics.
3.3. The Partners are psychologists and/or psychotherapists, physiotherapists, midwives, gynecologists and other professionals in the medical and/or healthcare field who are regularly registered with their respective Professional Orders.
3.4. GV does not provide or promise to provide the Services. No relationship is established between GV and the User relating to the Service, which is provided directly by the Partner. The Partner is solely responsible for the Service provided in accordance with applicable law.
3.5. To use the Service, the User can select the Partner and the desired Service directly on the Website, choosing the date and time available in the Partner's calendar, after having read and accepted these Terms and Conditions and the Privacy Policy for which he/she will give his/her consent to the processing of personal data. The cost of the Service is clearly indicated on the Website.
3.6. In the event that there are no slots available for a specific desired Service provided by a specific Partner, the User may request a reservation by filling out a dedicated form, indicating his/her preferences and availability. GV's secretariat will attempt to plan the Service between the User and the Partner based on mutual availability. The request for availability does not constitute a commitment or obligation to carry out the requested Service and does not correspond to a booking confirmation. GV does not guarantee the possibility of satisfying the request. The Service will be considered correctly booked only after the User has received a confirmation email with the booking summary and the subsequent payment for the same.
3.7. In the case of psychological therapies or where continuity is required in the execution of a therapeutic path through services provided by the same Partner with whom the path was started, it is not recommended to continue with a second Partner other than the first. The User will have the possibility to request a different Partner, making an explicit and motivated request to GV via the email address consulenza@greenvibes.store. In this case, the request will be evaluated and managed by professionals belonging to the Order of Psychologists.
3.8. Before confirming the appointment, the User will view a web page summarizing the booked Service and, after confirming the billing information, will make the advance payment for the Service according to the payment methods indicated on the Website. Once the payment is completed, the User will receive a summary communication confirming the booking of the purchased Service and a second email containing all the details of the Service. An incorrect entry of the data requested during the booking flow or even a partial omission of the same could cause the impossibility of providing the service.
3.9. Subsequent Services, different from the first, with the same Partner, can be agreed directly between the User and the Partner, with the involvement of GV to formalize the reservation. The Partner will be responsible for formalizing such reservations on the Platform, after having agreed with the User and GV on the type of Service, method and date. The User will receive a confirmation email of the reservation with the summary data of the Service and a link to complete the payment via the GV Website.
3.10. Once the payment is completed, the User will receive a summary communication confirming the booking of the purchased Service and a second email containing all the details of the Service.
3.11. The Partner will be solely responsible for issuing the invoice, which is the collection agent for the entire sum of the service owed by the User. If the nature of the service requires it, the invoice may be included in the tax return for the purpose of health-related tax deductions.
3.12. By virtue of the collection mandate given to GV by the Partner, GV will act as an intermediary at the time of payment and will collect the amount due by the User, providing a non-fiscal receipt of payment by the User.
3.13. The User may modify or cancel the booking of the Service with at least 48 hours' notice before the scheduled day of execution of the Service, by contacting GV Customer Service at the email info@greenvibes.store or via Whatsapp at the number +39 0287199523, in which case the User will be refunded the amount paid.
3.14. If the Service is not provided due to the Partner 's responsibility and/or if the Partner, due to force majeure events beyond its control, is objectively unable to provide the booked Service, the User will be reimbursed for the amount paid, unless an agreement is reached between the User and the Partner for the provision of the Service on an alternative date.
3.15. Likewise, if the User is unable to receive the Partner's service due to proven causes of force majeure, and it is not possible to provide the service within 60 (thirty) days from the booking date, the User will be refunded the amount paid.
4. LICENSE TO USE
4.1. Users may use the Service after the release of a license to use (limited, non-exclusive and non-transferable) by GV under the following terms and conditions: (i) Users must view and accept these Terms and Conditions; (ii) Users must not use the Service provided by GV for improper or illicit purposes or, furthermore, to publish, share or transmit any defamatory, offensive or otherwise objectionable material; (iii) Users must not use the Services provided by GV in a way that violates confidentiality and privacy ; (iv) Users may not use the content of the Platform for their own commercial purposes; (v) Users must not disassemble, reverse engineer or decompile any software , application, update or hardware contained or available on the Platform; (vi) Users shall not damage, disable, overburden, or impair GV's systems or security or interfere with any other Users' use of the Platform; (vii) Users shall not introduce or transmit through the Platform, or in any other way, harmful programming codes, viruses or the like; (viii) Users shall not violate any trademark, copyright or trade name laws; (ix) Users shall not share, forward or upload material depicting nudity and/or sexual acts through the Platform or other communication channels belonging to GV.
4.2. In the event of violation of these Terms and Conditions, GV reserves the right to revoke the User's license to use the Service, without prejudice to the right to exercise any action provided by law in the event of unlawful conduct.
5. THE PLATFORM
5.1. To use the Service, the Platform may require Users to create a personal account that allows access to the User area and license for use. In any case, the user agrees to make personal data available, such as Name, Surname, email, telephone number, billing address and tax code, for the correct functioning of the service.
5.2. The User is responsible for the truthfulness and completeness of the personal data provided during the registration of the account .
5.3. The User must keep his/her access credentials confidential and is invited to periodically check his/her User area, as he/she is responsible for any illicit or otherwise harmful activities connected to his/her account .
5.4. Access to the services provided by GV through the Platform is intended for persons over 18 (eighteen) years of age. Any information provided by minors will not be taken into consideration and the relevant account will be immediately removed.
5.5. The Platform must be used only for lawful purposes as provided for therein, and the User undertakes not to commit activities contrary to these Terms and Conditions.
5.6. The User may request the deletion of all personal data by sending a written request via email to info@greenvibes.store , indicating Name, Surname, email address used on the Platform. GV will then deactivate the User's personal account and delete all registered personal data, with the exception of data that it is required to retain in compliance with legal obligations.
6. REVIEWS AND COMPLAINTS
6.1. Users may make complaints in relation to the Service provided by the Partner through the GV complaints service ( consulenza@greenvibes.store ).
6.2. Users, by entering their personal data on the Website, may, where enabled, leave comments and reviews in relation to the Services booked on the Platform.
6.3. Users undertake to publish reliable and safe content, in particular: (i) reviews must be written with the intent of making known their opinion about the service performed by the Partner in the most objective way possible; (ii) reviews, where possible, must offer useful and precise advice; (iii) the content of the reviews must not have already been published on other sites; (iv) reviews must not be copied from other websites, reviewers, promotional emails; (v) reviews must be associated exactly with the Partner; (vi) reviews must not promote commercial services or activities or (viii) refer to commercial or promotional content of any kind.
6.4. GV reserves the right to remove or modify content that conflicts with the provisions of the previous article 6.3 as well as reviews that: (i) contain links to external websites; (ii) are written with offensive and/or vulgar language; (iii) have racial, sexual and/or hateful content; (iv) are not truthful and pertinent to the services provided by the Partner.
6.5. The Partner , where authorized, may respond only once to each review entered on the Platform by Users. The provisions of this article apply to the Partner 's responses.
6.6. In any case, comments left by Users that offend the sensibilities of the community or conflict with the provisions of this article may be removed without notice, and the review system may be deactivated in relation to the individual User where enabled.
7. PRIVACY
7.1 The Platform complies with current legislation regarding the processing of personal data.
7.2 The data provided by the User will be processed in compliance with EU Regulation no. 2016/67 (“GDPR”) and Legislative Decree no. 196/2003 (“ Privacy Code ”) and subsequent amendments.
7.3 When registering on the Platform, each User must consult the Privacy Policy and provide, where necessary, their consent to the processing of their personal data for the purposes and according to the methods specified therein.
7.4 For further information, the User is invited to consult the Privacy Policy ( https://www.iubenda.com/privacy-policy/86037397 ) and the cookie policies that govern the use of the Service ( https://www.iubenda.com/privacy-policy/86037397/cookie-policy ) on the Website .
8. VIOLATIONS
8.1. Without prejudice to the provisions of the preceding articles, in the event of violation of these Terms and Conditions by the User, GV shall have the right, without prior notice, to suspend or block, in whole or in part, the User's access to the Platform and the Service temporarily or permanently, as well as to eliminate all content published on the Platform, in any case excluding any right of the User to the recovery of what has already been paid and in any case without prejudice to the right of GV to take action for compensation for damages.
9. RESPONSIBILITY AND REFUNDS
9.1. The information relating to the Services present on the Platform is provided by the Partner. GV, therefore, does not guarantee the accuracy, completeness and quality of the information provided by the Partner. GV limits itself to reporting the information provided by the Partner who therefore remains solely responsible for the contents present on the Platform concerning the Services.
9.2.GV requires the Partner to provide exact, precise and consistent declarations and to have all the necessary requirements for the provision of the Services. GV is also not responsible for the services provided by the Partner.
9.3.GV reserves the right to modify, improve and/or eliminate, unilaterally and at any time, the features and contents of the Platform without notice. Access to the Platform may also be occasionally suspended or limited without notice to allow for maintenance and/or implementation, in any case excluding the User's right to request compensation and/or damages.
9.4.GV guarantees the functionality of the booking service for the Services provided by the Partners. However, GV is not responsible for any inability to access or use the Platform and/or the Service and/or for the absence of errors in transmission due to internet connection problems and /or any technical malfunctions thereof.
9.5.GV shall not be liable for: (i) losses and/or damages that are not a direct consequence of GV's breach of these Terms and Conditions or (ii) any other loss and/or damage, direct, indirect or consequential, that were not reasonably foreseeable by the User or the Partner through the use of the Platform.
10. CHANGES TO THE TERMS AND CONDITIONS
10.1. GV reserves the right to modify, unilaterally and at any time, these Terms and Conditions by giving specific notice to Users via the Platform. Users are therefore invited to read and periodically check these Terms and Conditions. Access and/or use of the Platform following the modifications implies express knowledge and acceptance thereof. The User is subject to the policies and Terms and Conditions in force at the time the reservations for the Services are made on the Platform. The new conditions will apply to the Services following the modifications, unless any modifications are required by applicable law or by the competent authorities (in which case, they will also apply to the Services carried out previously).
11. PARTIAL INVALIDITY
11.1. If any provision of these Terms and Conditions is held to be invalid, void or for any reason unenforceable, such condition shall not affect the validity and enforceability of any other provision.
12. OWNERSHIP OF THE PLATFORM
12.1. All copyrights, industrial property rights, database rights and all other intellectual property protection rights relating to the Platform and its contents belong exclusively to GV. In particular, the Platform, including but not limited to the architecture, source code, graphic interfaces, contents, documents, page layout, word and figurative trademarks, and all content present or made available in the form of texts, images, graphics, logos, icon buttons, images, audio files, digital downloads, data collections and software , are the exclusive property of GV and are protected by Italian and international laws on copyright and database rights.
12.2. The User uses the Platform for the sole purpose of using the Service covered by these Terms and Conditions. Any other use is prohibited. Without the consent of GV, the User may not use, copy, modify, reproduce, distribute, publish or in any way exploit any feature, functionality, tool or content of the Platform, in any form or by any means.
13. APPLICABLE LAW AND JURISDICTION
13.1. These Terms and Conditions are governed by Italian law.
13.2. Any dispute regarding these Terms and Conditions will be referred to the Court of the place of residence or domicile of the User pursuant to the Consumer Code Legislative Decree 6 September 2005 n.206,
14. IMPORTANT INFORMATION
14.1. The articles and advice on the Platform are not intended to replace the information provided by your doctor and are intended for a general audience of individual consumers.